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Legal Notice

Sprachzentrum Buenos Aires Online

Last updated: June 2025

1. Company Information

1.1 Responsible Party Details

Company Name: Sprachzentrum Buenos Aires Online
Legal Representative: Bárbara Pereyra
CUIT: 27-28985359-1
Business Address: Bulnes 644, C1176ABL Buenos Aires, Argentina
Postal Code: C1176ABL
City: Buenos Aires
Country: Argentina

1.2 Contact Information

Phone: +54 9 3546 53 2993
Main Email: info@sprachzentrum.com.ar
Legal Email: legal@sprachzentrum.com.ar
Website: https://sprachzentrum.com.ar

1.3 Main Activity

Business Purpose: Online and in-person language education center

Services:

  • Online German courses (extensive and intensive)
  • ÖSD exam preparation (Österreich Institut)
  • Corporate courses for companies
  • Specialized workshops
  • Official German language certifications

2. Registration and Legal Information

2.1 Registration with Public Bodies

AFIP: Registered as Responsable Inscripto
Income Tax: [IIBB REGISTRATION NUMBER]
Municipality: Municipal License [LICENSE NUMBER]

2.2 Applicable Regulations

  • Law 24.240 Consumer Protection (Argentina)
  • Law 25.326 Personal Data Protection (Argentina)
  • Civil and Commercial Code of the Nation (Argentina)
  • Law 27.078 Information and Communication Technologies (Argentina)
  • General Data Protection Regulation (GDPR) - For European students

3. Website Terms of Use

3.1 Acceptance of Terms

Access to and use of this website implies express acceptance of these terms and conditions. If you do not agree with any of these terms, we ask that you do not use our website.

3.2 Legal Capacity

To use our services you must:

  • Be 18 years of age or older, or
  • Be a minor with authorization from parents/legal guardians
  • Have legal capacity to contract under Argentine law

3.3 User Registration

  • Data provided during registration must be truthful and current
  • The user is responsible for keeping their data updated
  • Access credentials are personal and non-transferable
  • The user is responsible for the use of their account

4. Services Offered

4.1 Educational Services

Modalities:

  • Live online courses via Adobe Connect
  • Access to Moodle platform for materials and activities
  • In-person classes for ÖSD exams in Buenos Aires
  • Personalized tutoring

Levels:

  • From A1 (beginner) to C2 (advanced superior)
  • According to the Common European Framework of Reference for Languages

4.2 Certifications

  • Internal certificates: Issued by Sprachzentrum Buenos Aires Online
  • ÖSD certificates: Official exams from Österreich Institut
  • Validity: Academic and professional recognition according to level

4.3 Corporate Services

  • Courses designed for companies
  • Flexible schedules adapted to corporate needs
  • Progress reports for human resources
  • Corporate billing

5. Commercial Terms

5.1 Prices and Payments

  • All prices are expressed in Argentine pesos (ARS)
  • Prices include VAT when applicable
  • Prices may be modified without prior notice
  • Accepted payment methods:
    • Bank transfer
    • Credit and debit cards
    • MercadoPago
    • PayPal (for international students)
    • Cash (in-person payments only)

5.2 Billing

  • Electronic invoices are issued according to AFIP regulations
  • Billing data is that provided by the student
  • Invoices are sent by email in PDF format
  • Tax responsibility: The user must verify their tax data

5.3 Refund Policy

Right of withdrawal: 10 business days from contracting according to Law 24.240

Start of withdrawal period:

  • Online contracting: From enrollment confirmation by email
  • In-person contracting: From signing the enrollment form
  • Important: The period is independent of payment time or class start

Conditions for exercising the right:

  • Notification by email to legal@sprachzentrum.com.ar within the deadline
  • If classes have not yet started: Full 100% refund
  • If classes have already started: No right of withdrawal (services already provided according to Art. 34 Law 24.240)
  • Courses with deferred start: Right valid until the day before actual start

Refund process:

  • Refund period: 10 business days from notification
  • Method: Same payment method used
  • No penalties: Full refund if exercised correctly

Exceptions to right of withdrawal:

  • Personalized courses designed specifically for the student
  • Digital materials already downloaded or used
  • Services already provided (classes already taken)

6. Intellectual Property

6.1 Copyright

  • All website content is protected by copyright
  • Educational materials: Property of Sprachzentrum Buenos Aires Online
  • Trademark: "Sprachzentrum" is a registered trademark
  • Third-party content: Used under license or educational use

6.2 Permitted Use

Students may:

  • Download course materials for personal and educational use
  • Print content for personal study
  • Share public links of the institutional website (informational pages)

Strictly prohibited:

  • Sharing links to class recordings (violation of privacy and image rights)
  • Sharing access credentials to Moodle or Adobe Connect
  • Distributing private links to courses or restricted materials
  • Commercial reproduction of content
  • Mass distribution of materials
  • Modification of content without authorization
  • Use of trademark without express permission
  • Download, copy or redistribution of recordings of virtual classes

6.3 Third-Party Licenses

  • Adobe Connect: Commercial education license
  • Moodle: Free software under GPL license
  • ÖSD content: Used with authorization from Österreich Institut

7. Data Protection

7.1 Responsibility

Sprachzentrum Buenos Aires Online is responsible for personal data processing according to:

  • Law 25.326 (Argentina)
  • GDPR (European Union)

7.2 Purposes

Personal data is used exclusively for:

  • Provision of educational services
  • Academic communications
  • Compliance with legal obligations
  • Service improvement

7.3 Rights

For detailed information, please consult our Privacy Policy available on the website.

8. Limitation of Liability

8.1 Service Availability

  • Reasonable effort: To maintain service available 24/7
  • Maintenance: May cause temporary interruptions
  • Force majeure: We are not responsible for causes beyond our control
  • Technical problems: Internet, electricity, external servers

8.2 Educational Content

  • Educational quality: Committed to academic excellence
  • Results: We do not guarantee specific learning outcomes
  • Personal aptitude: Results depend on individual effort
  • External exams: We do not control ÖSD evaluation criteria

8.3 Exclusions

We are not responsible for:

  • Indirect or consequential damages
  • User data loss
  • Technical problems of third parties (Adobe, Google, etc.)
  • Academic decisions based on our certificates

9. Cookies and Tracking Technologies

9.1 Use of Cookies

We use cookies for:

  • Technical: Website and online store functionality
  • Analytics: Google Analytics (with consent)
  • Marketing: Facebook Pixel (with consent)
  • Session: Maintaining active user sessions

9.2 Cookie Management

  • Configuration: Through the cookie banner
  • Reject: You can reject non-essential cookies
  • Detailed information: In our Cookie Policy

10. Applicable Law and Jurisdiction

10.1 Applicable Law

  • Argentine law: For students in Argentina
  • Consumer law: Law 24.240 Consumer Protection
  • GDPR: For European students (data protection aspects)

10.2 Jurisdiction

Competent courts:

  • Argentine students: Courts of the Autonomous City of Buenos Aires
  • European students: Courts of country of residence for data protection matters
  • Other cases: Courts of Buenos Aires, Argentina

10.3 Conflict Resolution

First instance: Extrajudicial mediation

Consumer protection organizations:

  • COPREC (Argentine consumers)
  • European authorities (EU students)

11. Suspension and Termination

11.1 Service Suspension

We may suspend access for:

  • Non-compliance with terms and conditions
  • Lack of payment
  • Inappropriate behavior in classes
  • Misuse of technological platforms

11.2 Contract Termination

By the student:

  • Notification 7 days in advance
  • Right to complete already paid classes

By Sprachzentrum:

  • Serious breach of terms
  • Notification 15 days in advance (except serious cases)

12. Miscellaneous Provisions

12.1 Modifications

  • Terms may be modified unilaterally
  • Notification: 30 days in advance by email and website
  • Acceptance: Continued use implies acceptance
  • Right of withdrawal: You may cancel services if you do not accept changes

12.2 Partial Nullity

If any clause were declared null or inapplicable:

  • The rest of the document maintains full validity
  • The most favorable interpretation for the consumer will be applied

12.3 Communications

Legal notifications:

  • Email: legal@sprachzentrum.com.ar
  • Postal mail: Bulnes 644, C1176ABL Buenos Aires, Argentina
  • Deadline: Considered received 48 hours after sending

13. Information for European Students

13.1 EU Representative

For European students:

  • Representative: Daniel Bosse
  • Email: eu-representative@sprachzentrum.com.ar

13.2 Additional Rights

European students have additional rights under:

  • GDPR: Data protection
  • Digital Services Directive
  • European consumer regulations

14. Legal Contact

14.1 Legal Inquiries

Email: legal@sprachzentrum.com.ar
Phone: +54 9 3546 53 2993
Hours: Monday to Friday, 9:00 AM to 5:00 PM (GMT-3)

14.2 Customer Service

Email: soporte@sprachzentrum.com.ar
WhatsApp: +54 9 3546 53 2993
Hours: Monday to Friday, 9:00 AM to 8:00 PM (GMT-3)

14.3 Technical Emergencies

Email: tecnico@sprachzentrum.com.ar
Availability: 24/7 for critical issues

15. Regulatory Bodies

15.1 Argentina

Consumer Protection:

  • COPREC: www.buenosaires.gob.ar/coprec
  • Phone: 147 (CABA)

Data Protection:

  • AAIP: www.argentina.gob.ar/aaip
  • Phone: 0800-222-AAIP (2247)

15.2 European Union

For European students:

  • Data protection authorities of country of residence
  • European Consumer Centre: ec.europa.eu/info/live-work-travel-eu/consumer-rights-and-complaints

Regulatory Compliance Statement

This Legal Notice complies with:

  • Law 25.326 - Personal Data Protection (Argentina)
  • Law 24.240 - Consumer Protection (Argentina)
  • Civil and Commercial Code of the Argentine Nation
  • GDPR - General Data Protection Regulation (EU)
  • Law 27.078 - Information and Communication Technologies

This Legal Notice comes into effect from its publication and remains valid until its modification or revocation. The current version will always be available on our website.

Date of last revision: June 2025

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